1. Privacy Policy – connectatel.com
Introduction
At connectatel.com, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and the rights you have in relation to your personal data.
Scope
This policy applies to visitors and users of connectatel.com and services provided through the site, including comparison, advice, and sign-up assistance for ConnectaTel plans and devices.
Information We Collect
Contact details: name, email address, postal address, phone number (if you provide them).
Order & transaction details: chosen plans, devices, payment or contract preferences.
Account information: login credentials (if applicable), account settings, correspondence history.
Browsing & device data: IP address, browser type, device identifiers, pages visited, referral data, cookies, analytics.
Communications: messages you send us (support queries, complaints), call or chat records if applicable and notified.
How We Use Your Information
To process and manage orders, contracts and sign-ups with ConnectaTel.
To communicate with you about your order, delivery, billing, returns, or account.
To provide customer support and complaint handling.
To improve and personalize website content and user experience.
To detect and prevent fraud, abuse, and other illegal activity.
To comply with legal and regulatory obligations.
Legal Basis (where applicable)
We rely on consent, contract performance, legitimate interests (e.g., service improvement, fraud prevention), and legal obligations as the lawful bases for processing.
Data Sharing
We do not sell your personal data.
We share personal data with ConnectaTel and ConnectaTel’s authorized partners (for contract provisioning, SIM activation, device delivery, and customer account setup).
We may share data with logistics and courier partners for order fulfillment.
Analytics and advertising partners may receive limited, anonymized data.
We may disclose information when required by law or regulatory authorities.
Data Retention
Personal data is retained only as long as necessary for the purposes outlined, to comply with legal obligations, or to resolve disputes.
International Transfers
If data is transferred outside your country, appropriate safeguards will be implemented.
Security
We use HTTPS encryption and other technical measures to protect personal data from unauthorized access or disclosure.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these, contact:
📧 Contact@connectatel.com
Children’s Privacy
Our services are not directed to children under 16, and we do not knowingly collect data from minors.
Third-Party Links
Our site may include links to third-party sites. We are not responsible for their privacy practices.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.